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We value our customers and respect their privacy. We seek to provide products, services, and valuable offers to you and your family. We collect information from our interactions with you, other customers and other parties to help us achieve that goal. Your privacy is important to us. As described in this Privacy Policy, we do, however, share your personal information with our affiliates and certain third parties who provide services on our behalf.

Graffickss is a trading name of Hide N Sneaks Ltd. In this policy we use we to mean Hide N Sneaks Ltd. We are located at

24 Bridge Street, Chester
CH1 1NQ, Cheshire
United Kingdom
VAT Reg. GB 253722511
You can contact us by email at info@grafficksstore.com

We have made this Privacy Policy available to you to let you know what kind of personal information we collect, how it is handled, with whom it may be shared, and how you may access the data you provide to us. This policy governs how we collect, use and disseminate the personal information we collect from and about you. Our policy also describes the choices you can make about the way your personal information is collected and used. By visiting any part of our website (the “Website”), you consent to the policies and practices described in this Privacy Policy and the Terms of Use of our Websites, which are incorporated herein by reference.

Security – Safeguarding of Your Information

We endeavor to protect against unauthorized disclosures by trying to limit access to nonpublic customer information to the people who need that information to do their jobs. We also inform employees of the company about their responsibility to adhere to our own business ethical standards and confidentiality policies. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, we have put in place physical, electronic and managerial procedures to safeguard and secure the confidentiality and integrity of the personal information we collect. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you start your session in a password protected area please make sure you have a secure connection and that you log out once you have finished.

Types of Information We Collect and How We Collect It

We collect information such as your name, email, postal address, phone number, and billing and credit card information when you register this information with our Website; make an in-store purchase or provide this information in a store; place an order online; save your information with us online; use a mobile application; or participate in sweepstakes, contests, promotions or surveys. We may combine information about you that we have with information we obtain from business partners or other companies. You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of our Website’s features or from conducting transactions.

When you submit a question to customer service, we may need your email address to respond, and you may also provide us with additional information to help us answer your question.

We maintain a record of your product interests and the purchases you make in our stores or online, and may secure information about you from our joint marketing partners or from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties. Whenever you browse our site, we automatically receive and record information, such as your IP address, browser type, domain name and specific web pages through which you click.

We use computer “cookies” (small files placed on your hard drive) to make your shopping experience more efficient, convenient and personalized. Cookies are alphanumeric identifiers that enable our systems to recognize your browser and share information with your computer. Through the use of these cookies, we may automatically collect information and data, such as your IP address, browser type, domain name and specific web pages through which you click. Cookies are not required for you to browse our site, but they are required to add items to your shopping basket and for you to place an order. Cookies should not contain personal data other than your IP address. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Website’s features, and we recommend that you leave them turned on. By using the site you consent to our use of cookies.

We may also use third party companies to place advertising at other sites across the Internet.

How We Use Your Information

Our primary purpose for collecting personal information is for us to provide you with a safe, efficient and beneficial experience. We may use your personal information for the purpose of improving our services and our Website’s contents or mobile application layout and functionality; to inform you about future marketing, service updates and promotional offers; to communicate preferences which you have indicated; to customize the advertising and content you see and improve future shopping for you; to determine whether you are eligible for an offer; to verify information; to improve our services, or for any other purpose disclosed at the point of collection. We may also use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.

When you browse our Website or make a purchase online, the information recorded and collected automatically, such as your IP address, browser type, domain name and specific web pages through which you click, is used in aggregate to help us look for trends so that we can improve our Website and your browsing experience. These statistics may also be used in communications, such as our annual report, but we do not identify individuals in these communications.

When you purchase items from us, we use your personal information to process and fulfill your order, send you emails to notify you of order status, or to contact you by phone, postal mail or email if we have questions regarding your order or purchase.

When you register with us or when you make a purchase at a store or one of our Websites, we may use your personal information to send you information and updates about new products, special sales and promotions related to your purchase, and to help us learn more about your shopping preferences. These communications may be sent via email, postal mail, telephone text message, or through a mobile application. You always have the choice to opt-out of receiving these marketing communications.

If you participate in a sweepstakes, contest or promotion, online, over the phone, through a mobile application or at one of our stores, we may use your personal information to contact you via email, postal mail, telephone, text message, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however – for example, to notify winners and to fulfill promotional obligations.

We may also use the information we collect on our Website as necessary to comply with legal requirements, to enforce the Website terms of use, to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities.

Our Disclosure of Your Information

We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. We may also use third-party companies to assist in collection and analysis of data collected through the use of web beacons.

We may share your personal information with affiliated companies that are subject to privacy policies consistent with this policy.

We may also share your personal information with outside companies that perform services specifically for Grafficks. We may employ independent contractors, vendors and suppliers to provide specific services and products. For example, we may retain an outside company to create and distribute a direct mail or email offering. Other examples include fulfilling orders, delivering packages, sending postal mail, email, or text messages, communicating with our customers, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, fraud screening, translation services and providing customer service. They may sometimes have access to information collected by us, including your personal data, in the course of providing products or services to us. In those situations, the outside company is performing work for us, and we take appropriate steps designed to ensure that your personal information is used only to provide the services requested by us.

We may also disclose that personal information to third parties to whom you explicitly ask us to send your information.

We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms of Use and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Any personal information shared via any mobile application or on another website (such as Facebook, YouTube, Google+ or Twitter) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile applications. You should exercise caution when disclosing information in these public areas, especially your Location-Data, and be careful how you disclose your Personal Information. Content posted in public areas of our mobile applications, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted. If you have any questions or comments about any content on our mobile applications please contact our Customer Service Center.

Links to Other Websites and Services

Our Websites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our Websites provide links solely for the convenience and information of our customers.

How You Can Review and Change Your Personal and Contact Information and Make Choices About Receiving Marketing Communications or Make General Inquiries

We provide individuals with reasonable access to their personal data. You can contact us in order to have it corrected, amended or deleted where it is inaccurate or inappropriate for the specified purposes of processing.

If you receive promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving the materials, please let us know by contacting us at any of the addresses or phone numbers listed above; you may also opt out by clicking here or, at the bottom of each email that you receive from us, you will find information about removing your name from our list; you may also remove your name or change the frequency of emails you receive in MyProfile. Log on with your email address and password. If you ask us to remove your name and address from our list, we will maintain your name in a “do not contact” file to ensure that we can honour your request. Text messages from us also contain a STOP or unsubscribe feature that you can use to prevent any further text message marketing messages from us. It may take up to 10 days to process your email or text message request, and 6-8 weeks to process your postal mail request, during which you may continue to receive communications from us. If you are concerned that we have not acted in accordance with our privacy policy please contact our Privacy Officer. Our Customer Service team can give you his contact details.

Amendments to Our Privacy Policy

We reserve the right to change our Privacy Policy as our business changes. If our policy changes in the future, we will post an updated privacy policy on our Website. You can tell if this policy has changed by checking the revision date that appears at the end of this policy. If you would like a permanent record of this privacy policy please print a copy.